Where are your products made?

Every product we make is produced in our Atlanta, GA workshop. Our leathers come from Italy (unless explicitly noted on a product page) and our shredded foam fill is shredded in-house from high resilience foam produced in North Carolina.

How do you ship your products?

For poufs and pouf covers, we always ship via UPS in the United States. For scrap leather, depending on the size we will ship via USPS or UPS.

How quickly will I receive my pouf?

Poufs are made to order within 1-3 business days (Monday - Friday). Once shipped, your pouf should arrive within 1-5 business days.

Can I get a leather sample to make sure the pouf will match my home?

Absolutely! We want to make sure you love your pouf when you get it and are happy to send swatches of our current line up. Email hello@gillows.co with a request for swatches.

How do you handle returns?

We accept returns within 15 days of delivery — no questions asked. Our only requirement is you must cover the return shipping. We ship all our products to you for free and our business is simply not large enough to cover the cost of return shipping. Please email hello@gillows.co to obtain an RMA # and to let us know we should be expecting your return.

How do I cancel my leather box subscription?

You can do this anytime online by signing into your account, selecting Manage Account, and then Cancel Subscription. Should you run into any issues, send us an email! hello@gillows.co

What kind of leather will I get in a leather box?

Depending on the specific weight of the box you select, you will receive a selection of leather colors and styles. For example, a 2.5 lbs box will include around 3-5 pieces that are at least 1 sq. ft. in total size. We hand select them and trim them to make sure you get good sized pieces that are actually usable vs. weird strips and random pieces — if you are looking for that, then email us hello@gillows.co and ask for random scraps :)